Data protection, terms and conditions
Introduction
We ("we," "us," "our") take the protection of the data of the users ("users" or "you") of our website and/or our mobile app (the "website" or the "mobile app") very seriously and are committed to protecting the information that users provide to us in connection with the use of our website and/or our mobile app (together: "digital assets"). Furthermore, we are committed to protecting and using your data in accordance with applicable law.
This privacy policy explains our practices regarding the collection, use, and disclosure of your data through the use of our digital assets (the "services") when you access the services via your devices.
Please read the privacy policy carefully and make sure that you fully understand our practices regarding your data before using our services. If you have read, fully understood, and do not agree with our practices, you must discontinue using our digital assets and services. By using our services, you acknowledge the terms of this privacy policy. Continued use of the services constitutes your acceptance of this privacy policy and any amendments thereto.
In this privacy policy, you will learn about:
How we collect data
What data we collect
Why we collect this data
To whom we disclose the data
Where the data is stored
How long the data is retained
How we protect the data
How we handle minors
Updates or changes to the privacy policy
What data do we collect?
Category: Always
Below is an overview of the data we may collect:
Unidentified and non-identifiable information that you provide during the registration process or that is collected through the use of our services ("non-personal data"). Non-personal data cannot be used to identify who it was collected from. Non-personal data that we collect consists primarily of technical and aggregated usage information.
Individually identifiable information, i.e., any information that can be used to identify you or could reasonably be used to identify you ("personal data"). The personal data that we collect through our services may include information that is requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses, and more. When we combine personal data with non-personal data, we treat it as personal data for as long as it remains combined.
How do we collect data?
Category: Always
Below are the main methods we use to collect data:
We collect data when you use our services. When you visit our digital assets and use the services, we may collect, record, and store usage, sessions, and related information.
We collect data that you provide to us voluntarily, for example, when you contact us directly via any communication channel (e.g., an email with a comment or feedback).
We may collect data from third-party sources as described below.
We collect data that you provide to us when you log in to our services via a third-party such as Facebook or Google.
Why do we collect this data?
Category: Always
We may use your data for the following purposes:
To provide and operate our services;
To develop, customize, and improve our services;
To respond to your feedback, requests, and inquiries, and to offer support;
To analyze demand and usage patterns;
For other internal, statistical, and research purposes;
To enhance our data security and fraud prevention capabilities;
To investigate violations and enforce our terms and policies, and to comply with applicable law, regulations, or governmental orders;
To send you updates, notices, promotional materials, and other information related to our services. You can choose not to receive promotional emails by clicking on the unsubscribe link in those emails.
To whom do we disclose this data?
Category: Always
We may disclose your data to our service providers to operate our services (e.g., storing data via third-party hosting services, providing technical support, etc.).
We may also disclose your data under the following circumstances: (i) to investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing; (ii) to establish or exercise our rights of defense; (iii) to protect our rights, property, or personal safety, and the safety of our users or the public; (iv) in the event of a change of control at our company or any of our affiliates (through merger, acquisition, or purchase of substantially all assets, etc.); (v) to collect, hold, and/or manage your data through authorized third-party service providers (e.g., cloud service providers), as is reasonable for business purposes; (vi) to work with third-party providers to improve your user experience. For the avoidance of doubt, we may transfer or share non-personal data with third parties at our discretion.
Category: User has a blog or forum
Please note that our services enable social interactions (e.g., publicly posting content, information, and comments and chatting with other users). We advise you that any content or data you provide in these areas may be read, collected, and used by others. We discourage posting or sharing information that you do not wish to make public. If you upload content to our digital assets or otherwise provide it as part of your use of any service, you do so at your own risk. We cannot control the actions of other users or members of the public with access to your data or content. You acknowledge and agree that copies of your data may remain accessible even after deletion on cached and archived pages or if third parties have copied or stored your content.
Cookies and similar technologies
When you visit or access our services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services ("tracking technologies"). These tracking technologies may allow third parties to automatically collect your data to improve the navigation experience on our digital assets, optimize their performance, and ensure a customized user experience, as well as for security and fraud prevention purposes.
To learn more, please read our cookie policy.
Category: The user is NOT affiliated with an advertising service
Without your consent, we will not share your email address or other personal data with advertising companies or advertising networks.
Category: The user is affiliated with an advertising service, a campaign manager, or Facebook ads
We may deliver ads via our services and our digital assets (including websites and applications that use our services), which may also be tailored to you, e.g., ads based on your recent browsing behavior across websites, devices, or browsers.
To provide these ads to you, we may use cookies and/or JavaScript and/or web beacons (including clear gifs) and/or HTML5 local storage and/or other technologies. We may also use third parties, such as network advertisers (i.e., third parties that display ads based on your website visits) to deliver targeted advertisements. External ad network providers, advertisers, sponsors, and/or traffic measurement services may also use cookies and/or JavaScript and/or web beacons (including clear gifs) and/or flash cookies and/or other technologies to measure the effectiveness of their ads and to personalize ad content for you. These third-party cookies and other technologies are subject to the specific privacy policy of the respective third party and not this one.
Where do we store the data?
Category: Always
Non-personal data
Please note that our companies and our trusted partners and service providers are located worldwide. For the purposes described in this privacy policy, we store and process all non-personal data we collect in various jurisdictions.
Category: User collects personal data
Personal data
Personal data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, and other jurisdictions as necessary for the proper delivery of our services and/or as required by law (as further detailed below).
How long is the data retained?
Category: Always
Please note that we retain the collected data for as long as necessary to provide our services, comply with our legal and contractual obligations to you, resolve disputes, and enforce our agreements.
We may rectify, supplement, or delete incomplete or inaccurate data at our discretion at any time.
How do we protect the data?
Category: Always
The hosting service for our digital assets provides us with the online platform that allows us to offer you our services. Your data may be stored through the data storage, databases, and general applications of our hosting provider. They store your data on secure servers behind a firewall and offer secure HTTPS access to most areas of their services.
Category: User accepts payments/eCom
All payment options offered by us and our hosting provider for our digital assets comply with the PCI-DSS (Payment Card Industry Data Security Standard) requirements as managed by the PCI Security Standards Council, which is a collaboration of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information (including physical, electronic, and procedural measures) by our store and its service providers.
Category: Always
Despite the measures and efforts taken by us and our hosting provider, we cannot and will not guarantee absolute protection and security of the data you upload, publish, or otherwise share with us or others.
For this reason, we encourage you to set strong passwords and avoid providing us or others with any sensitive information, the disclosure of which could cause you significant or lasting harm. Since email and instant messaging are not recognized as secure communication forms, we ask that you do not share any sensitive information through these communication channels.
How do we handle minors?
Category: User does NOT collect data from minors
The services are not intended for users who have not reached the legal age of majority. We do not knowingly collect data from children. If you are not of legal age, you should not download or use the services and should not provide us with any information.
We reserve the right to request proof of age at any time to verify that minors are not using our services. In the event that we become aware that a minor is using our services, we may prohibit and block such users from accessing our services, and we may delete all data stored with us regarding that user. If you believe that a minor has provided us with data, please contact us as explained below.
Category: User collects data from minors
Children may use our services. However, if they wish to access certain features, they may need to provide certain information. The collection of some data (including data collected through cookies, web beacons, and other similar technologies) may be automatic. If we knowingly collect, use, or disclose data collected from a child, we will provide notice and obtain parental consent in accordance with applicable law. We do not condition a child's participation in an online activity on providing more contact information than is reasonably necessary for that activity. We use the data we collect only in connection with the services requested by the child.
We may also use a parent's contact information to communicate about the child's activities in the services. Parents can review the data we have collected from their child, prohibit us from collecting further data from their child, and request that any data we have collected be deleted from our records.
Please contact us to review, update, or delete your child's data. To protect your child, we may require proof of your identity. We may deny access to the data if we believe that your identity is not sufficiently verified. Please note that certain data may not be deleted due to other legal obligations.
Category: Always
We will only use your personal data for the purposes set out in the privacy policy and only if we are satisfied that:
The use of your personal data is necessary to perform or conclude a contract (e.g., to provide you with the services themselves or customer support or technical assistance);
The use of your personal data is necessary to comply with relevant legal or regulatory obligations; or
The use of your personal data is necessary to support our legitimate business interests (provided this is done at all times in a way that is proportionate and respects your privacy rights).
As an EU resident, you may:
Request confirmation as to whether personal data concerning you is being processed or not, and access your stored personal data along with certain supplementary information;
Request receipt of the personal data you have provided to us in a structured, commonly used, and machine-readable format;
Request the correction of your personal data stored with us;
Request the erasure of your personal data;
Object to the processing of your personal data by us;
Request the restriction of processing your personal data; or
Lodge a complaint with a supervisory authority.
Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal data we collect and how we use it, please contact us as detailed below.
In the course of providing the services, we may transfer data across borders to affiliated entities or other third parties from your country/jurisdiction to other countries/jurisdictions worldwide. By using the services, you consent to the transfer of your data outside the EEA.
If you are a resident of the EEA, your personal data will only be transferred to locations outside the EEA if we are convinced that there is an adequate or comparable level of protection for personal data. We will take appropriate steps to ensure that we have proper contractual arrangements with our third parties to ensure that appropriate safeguards are in place to minimize the risk of unauthorized use, alteration, deletion, loss, or theft of your personal data, and that these third parties act at all times in compliance with applicable laws.
California Consumer Privacy Act Rights
If you use the services as a California resident, you may be entitled under the California Consumer Privacy Act ("CCPA") to request access to and deletion of your data.
To exercise your right to access and delete your data, please see below for how to contact us.
Category: The website does not sell user data
We do not sell the personal data of users for the purposes and intentions of the CCPA.
Category: Websites with a blog or forum
Users of the services who are California residents and are under 18 years of age can request and obtain removal of their posted content by contacting us via the email address provided below in the "Contact" section. All requests must be labeled "California Removal Request." All requests must include a description of the content you wish to remove and sufficient information to enable us to locate the material. We do not accept requests that are not labeled or properly sent, and we may not be able to respond if you do not provide sufficient information. Please note that your request does not ensure complete or comprehensive removal of the material. For example, materials you have posted may be republished or reposted by other users or third parties.
Updates or changes to the privacy policy
Category: Always
We may revise this privacy policy at our discretion from time to time, and the version posted on the website is always current (see "Effective Date" indication). We ask you to review this privacy policy regularly for changes. In the event of significant changes, we will post a notice on our website. Your continued use of the services following notice of such changes on our website constitutes your acknowledgment and acceptance of such changes to the privacy policy and your agreement to be bound by the terms of such changes.
Contact
Category: Always
If you have general questions about the services or the data we collect about you and how we use it, please contact us at:
LPS – HAM
Lenffer Products & Services GmbH